USER GUIDE

 
JAPANESE

We have shiped to 25 countries around the world now.

If you want to order all in English,click here.The link is to a special site for order in English.
The latest delivery information click here(for shipping status with covid-19).  


contact in english

 
NOTICE      NOT ACCEPTED   
 
NOTICE when entering information

SHIPPING      SHIPPING FEE      RETURN

TAX      IMPORT DUTY

PAYMENT      

ORDER BY EMAIL

PRODUCT      WHOLESALE

CONTACT(SHOP,Japan Post,FedEx)      

 

NOTICE



・Click here for current international delivery status.
・Link to Overseas Post Offices
・Deposit is in yen(JPY).
WITHOUT TAX-If you live overseas, you will not be taxed.
WITH TAX-A tax will be levied on domestic orders (Japan) for overseas orders.
・ For transactions over JPY 200,000, an export registration fee of JPY 3000 will be charged.
・When you enter information in the cart, a popup will appear. Don't worry about it. If there is a mistake in the input, we will email you. please do not worry.
・ Wrapping is not available at our shop.
・In our shop, we may reuse used cardboard for special packaging size due to the difference in product size. Please understand the reuse of materials.
・ Shipping will be weight (body weight + packaging cardboard weight).
・Tariffs may apply in some countries. It is the customer's expense(Customer pays upon arrival).
・Shipping costs are paid by us, including tax, to domestic carriers. Therefore, the shipping fee will be charged including tax.
・At the time of immigration, it may be opened to inspect the contents. 
・International shipping includes the following items;
Shipping costs, document costs for customs clearance, packing materials(we are strengthening than domestic shipping.)
・The insurance will be borne by the shop.

We hope your understanding.



 

NOT ACCEPTED

We do not accept the follwing,
・Specifying a shipping address different from the buyer's address(
To prevent unauthorized use of credit cards)
・Bundled after ordering
・Change item
・add to
・Change delivery address
・Gift wrapping
・Cancellation after shipping
・Cancellation after payment
・Deposit after the deadline has passed (Please reorder as it may be out of stock)

If necessary, please order from the form again.
For other prohibited items, please check each paragraph.Please cooperate in order to prevent incorrect delivery.



 

NOTICE when entering information

・Since this is a system for Japan, please enter 0000000 as the second zip code for the time being. Select "海外" for "都道府県". Please enter your correct zip code in "Zip Code (Overseas Only)" at the bottom. 




"海外" is at the bottom.





 

SHIPPING



・Please check about shipping.
・In some countries, "Air Mail" is not available and shipping is by ship, which may take a few months to arrive. Please be sure to check here for the delivery status.With delivery methods other than "Air mail", we always deliver by air within a week. "Air mail" is delivered by ship depending on the country (it takes a few months).
・Shipping fee will vary depending on weight.We will ship by Japan Post or FedEx from Tokyo,JAPAN.
・You can not specify the date and time.
・Our shipping charges include packaging materials and shipping control fees for overseas shipments.And includes the cost of departure procedures.
For overseas delivery, the tax-included amount will be displayed on the site due to the system.If you pay with a credit card, we will change the amount without tax. We only change the amount. You only have to make one payment. Please be assured.
Or send the consumption tax by email via PayPal. When you receive it, please receive the amount according to PayPal.

・Prepaid system.
・It will be shipped within 5 business days after payment is completed.
・After shipping is completed, we will send you an inquiry number by email.
・Changes, cancellations, and bundles with other orders after confirming your order are basically prohibited.
・After shipping, we will send the following notification email to the customer.The delivery company will also report by email.
1. Underwriting
2. Japan Exchange Bureau shipping
3. Arrival at the overseas exchange
4. Customs clearance
5. Under customs inspection
6. Arrival at overseas delivery office
7. Delivery completed

・This is the shipping fee.




 

CANCEL

・Please check about return.
・If you return, exchange, or change the shipping address due to customer's convenience, we will charge 1000 yen (excluding tax).
・You want to cancel if your shipped items are delayed due to shipping carrier traffic......
Cancellation during transportation will be canceled due to customer's convenience. We will charge a round-trip shipping fee, settlement fee, and return fee of 1000 yen. Refunds will be made upon arrival at our shop.
・On the homepage of the post office, there are countries that are prohibited and not permitted to be returned during transportation.
There may be no other way to cancel than to refuse the receipt.We also insure our luggage.
If you refuse to receive it, we also instruct the post office to either destroy the item on the spot or return it in the most economical way.
It's a national decision, so I don't know how to process the return. We apologize for any refund shipping charges due to the processing method selected by your country.
If you have any concerns about our processing, please call the post office in your country to inform and discuss your situation in detail.
We will be responsible for any returns or exchanges due to product failure or defect.In that case, please attach an image of the defective product and email.
・Your package has been sent back to Japan due to your long absence. .. .. We will process it as a return due to the customer's convenience.
If you would like to confirm your luggage details in English by phone, please contact here.Details such as container status and immigration status are not listed on the website. The latest information is available by phone only.
If returned for your convenience..........If the package is returned in the same condition as before shipment, the unit price will be refunded in yen. If the luggage breaks down and comes back, the price of the main unit cannot be refunded.


Shipping post office(If your product send by POST OFFICE)
Kawasaki East Post Office
Calls from overseas: +81-44-589-6708
Reception hours: Weekdays 9:00~19:30
Open:Weekday 9:00-19:30 on JAT GMTUT-10

・If your item send by FedEx,please check here.

We hope for your understanding.




NOTICE       

SHIPPING      RETURN

TAX      IMPORT DUTY

PAYMENT      ORDER BY EMAIL

PRODUCT      CONTACT


 

TAX



・On the system, the amount of money including consumption tax is displayed. But we will definitely refund you in the following ways:

1.If you order by credit card




The payment amount of the credit card will change. Of course, payment is only once.


Even if you change it, your payment is only once. please do not worry.
The payment may be displayed for several times, but it disappears.If you are worried, please contact your credit card company directly.



notice
If the amount is changed, multiple credit lines will be temporarily secured, but normally only the changed amount will be charged.
However, depending on the timing of the amount change, the cancellation date for the pre-change credit may exceed the deadline between the card member and the card company, in which case the amount before the change may be charged once to the card member. There is.
Once the card company closing date depends on the contract details of the card member, we cannot provide information.
In addition, if the price before the amount change is invoiced, the credit card company will refund the card at a later date.At our shop, it is technically impossible to make your credit card payment once or twice. Therefore, this shop only pays once from your credit card. We will return the consumption tax so the amount will change.



2.If you order by PayPal
If you select PayPal payment, payment will be made without the consumption tax.

3.If you pay by mail via PayPal
If you select 
Pay by mail via PayPal, the total amount without tax will be charged.We will pay the shipping fee to the carrier in Japan. Therefore, the shipping fee will be the tax-included price.



 

IMPORT TAX

・ For transactions over JPY 200,000, an export registration fee of JPY 3000 will be charged.
・Import tax may apply in some countries. It is the customer's expense(Customer pays upon arrival).
・If you do not pay the customs duty and it is returned to Japan, it will be "Cancellation for your convenience".Click here for "Cancellation for your convenience".
・Import duty rules vary from country to country. Especially for large purchases, please check in your country before ordering.
・Depending on the country and shipping company, customs fees may be charged after you receive them.



 

PAYMENT

 

  


 
ペイパル |VISA, Mastercard, JCB, American Express, Union Pay, 銀行




・Please check about payment
・You can use credit card VISA, Master Card, DINERS, JCB, AMEX credit card, Internet bank transfer Rakuten Bank, Japan Net Bank, Sumishin SBI Net Bank, PayPal.
・In case of bank transfer, we will email you the transfer address. After confirming payment, the product will be shipped.
・Bank transfer fee will be borne by the customer. In addition to the product price and shipping fee, we will charge a total of 5000 yen for exchange and remittance fees.
・When payment is selected by email via PayPal, the total amount excluding consumption tax and shipping fee will be billed by email via PayPal after the order is confirmed.
In case of change credit card amount・・・
If the amount is changed, multiple credit lines will be temporarily secured, but normally only the changed amount will be charged.
However, depending on the timing of the amount change, the cancellation date for the pre-change credit may exceed the deadline between the card member and the card company, in which case the amount before the change may be charged once to the card member. There is.
Once the card company closing date depends on the contract details of the card member, we cannot provide information.
In addition, if the price before the amount change is invoiced, the credit card company will refund the card at a later date.

 

FOR ORDER BY EMAIL

You can order by email (for those who get an error on our site). Please contact us. Sending an email does not mean that your order is complete.There are two payment methods.

1.By Paypal

 
ペイパル |VISA, Mastercard, JCB, American Express, Union Pay, 銀行





You can easily complete the payment by email.
You can use it without a PayPal account.
When you receive an order by e-mail, you will receive an invoice via PayPal with an additional shipping charge.
Paypal fee will be charged. (4% of purchase price)
We will get back to you within 1-2 business days after confirmation.
This email is not an order confirmation email.Please be assured.

We will send you an email with details such as shipping fee

Send invoice by email via Paypal.

Payment(item price,shipping cost,paypal fee)

Confirmation of registered information

Shipping


It takes time to verify your identity because you will be billed only by your email address. Identity verification usually takes 1-2 business days. Please understand this for credit card security.


2.BANK TRANSFER

・You are responsible for all fees associated with sending money abroad. At the time of remittance, please select "Fee is your responsibility".
Exchange and remittance fees are required.
・Deposit is in yen.

・When we receive your email, we will reply with an invoice attached and tell you shipping fee.
・The transfer record will be a receipt.




If you do not pay in 7 days, it will be canceled automatically.Don’t worry.


NOTICE       

SHIPPING      RETURN

TAX      IMPORT DUTY

PAYMENT      ORDER BY EMAIL

PRODUCT      CONTACT


 

PRODUCT

・Because of the characteristic of viewing on the monitor, the image of the product may differ slightly from the actual color but please understand. I will not treat the color of the image as my deficiency. For those who want to know more about color etc. please contact us before purchase.
・When the condition of the returned item is significantly different from the time of shipment or damage due to packing is noticeable due to defective packaging, we may not be able to accept returned goods.
・In case of incompleteness due to inferior goods, breakage of goods, size difference, etc., our incompetence, we will bear the postage at our shop. Customer's shipping cost / refund fee in case of return of goods will be borne by the customer.
・If there is a defect in the product by any chance, please return it by mailing cost cash on arrival by e-mail, telephone or fax within 7 days after the item arrives. I will send you a new item as soon as possible (in case it is out of stock, I will refund it).
・T-shirts may have blur, blur, etc. on the nature of printing method, but please understand that it is not defective.
・Please note that bags are subject to stitching due to the thickness of the fabric, but we will make them as good products. - It is the original color of the material. The black tsububu of the product of production is a fragment (cotton seed) of the plant. Please note that the texture of the fabric will differ slightly depending on the origin of production, harvest time, storage environment unlike the product being dyed.
・Handmade goods and products based on natural materials differ slightly in texture, so exactly the same thing does not exist. We do not accept returns / exchanges for those reasons. Thank you for your understanding.


 

WHOLESALE

We sell to individuals. Resale is not allowed. We do not accept discounts due to bulk purchases or wholesale. 
 

CONTACT

For inquiries about our store, please contact us directly by email or contact form.
N's YARD OFFICIAL ONLINE SHOP
Operating company: SHOUKEN Co., Ltd.
E-mail address: info@nsyard.shop
(Open 24 hours. We will reply within 2 business days)
OPEN Weekdays a.m.11:00~p.m.17:00
CLOSE Weekends and Japanese holidays
Address:4-8-11 Nishishinkoiwa Katsushikaku Tokyo,JAPAN

If you would like to confirm your luggage details in English by phone, please contact below.Details such as container status and immigration status are not listed on the website. The latest information is available by phone only.

Shipping post office(If your product send by POST OFFICE)
Kawasaki East Post Office
Calls from overseas: +81-44-589-6708
Reception hours: Weekdays 9:00~19:30
Open:Weekday 9:00-19:30 on JAT GMTUT-10




NOTICE       

SHIPPING      RETURN

TAX      IMPORT DUTY

PAYMENT      ORDER BY EMAIL

PRODUCT      CONTACT

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